Frequently Asked Questions

Everything you need to know about Genuine RAW apparel and services.

What makes Genuine RAW materials different?

We specialize in high-grade, unprocessed textiles and premium organic cotton. Our 'RAW' philosophy means we prioritize the natural texture and durability of the fabric, ensuring every piece ages uniquely with the wearer.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. As our raw fabrics have minimal stretch, we generally recommend sizing up if you are between sizes for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your production methods sustainable?

Yes, sustainability is core to Genuine RAW. We work exclusively with ethical factories that provide fair wages and utilize low-impact dyeing processes to minimize our environmental footprint.